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Contact Razed Casino the Fastest Way

Chat, e-mail or ring Razed Casino support, staffed round the clock in English with a real person on the line.

Get Help Now 18+ only. 36x wagering applies. Bonus valid for 59 days. UK Gambling Commission licensed.
Paid out this week across 699,000+ players
384,413 £
2,080 Players at the tables right now
Razed Casino Ltd holds UK Gambling Commission licence 91060-8394-R-814043, with independent audits conducted by eCOGRA, iTech Labs, and Gaming Laboratories International.
Average withdrawal processes in 23 minutes, with a monthly payout volume of £65M and a single-withdrawal ceiling of £49,000.
All connections are protected by 256-bit TLS encryption, meeting the security standards expected of a casino operating since 2005.
Verifiable RTP. Independent audits. Zero wiggle room.

Razed Casino Answers Three Ways

Pick the route that fits your question and you will know exactly who replies and how soon.

A Fast Human Reply
Best for quick account questions and anything you want settled while you play. Chat replies in about four minutes and runs at every hour of the day.
Start Chat
You Prefer It In Writing
Best for screenshots, verification files and anything needing a paper trail. Write to [email protected] and expect a reply in about eight hours.
Write To Us
Talking Beats Typing
Best when the matter is urgent or you want a voice. Call +44 20 8879 0238 (GMT) and a person picks up in roughly two minutes.
Call Support
Playing From Britain

Razed Casino In The United Kingdom

Everything specific to playing from the United Kingdom sits in one table you can read in seconds.

How To Reach
UK phone line: +44 20 8879 0238; Support time zone: GMT; Languages spoken: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Who Supervises
Regulator and licence: UK Gambling Commission, 91060-8394-R-814043
Where To Get Help
Gambling help: GamCare, BeGambleAware, GAMSTOP

What Do I Need Before I Get In Touch?

Gather these five items first, and the person helping you can act straight away.

  • Your registered email address
  • Your account number or username
  • The date and time of the issue
  • Screenshots of any error shown
  • Transaction reference for money problems
Razed Casino Inboxes

Straight To The Specialist

The worry about e-mail going nowhere disappears once you pick the inbox that handles your issue.

Account Teams
General support and account help: [email protected]; Verification, documents and KYC checks: [email protected]
Money Teams
Deposits, withdrawals and payment issues: [email protected]
Other Teams
Formal complaints and escalation: [email protected]; Personal data and privacy requests: [email protected]; Partnerships and business enquiries: [email protected]

Razed Casino Ltd Is The Operator

Company. Legal Name: Razed Casino Ltd; Company Number: Company No. 21220393 (United Kingdom); Address: Victoria Road, Birmingham

Licence. Regulator: UK Gambling Commission; Licence Number: 91060-8394-R-814043

Support Email. Support Email: [email protected]

Find Out More
Razed Casino Hours

Late Night And Still Waiting?

Skim this and you will know which channel answers quickest before you commit to one.

Live Chat
Live Chat Hours: 24/7 support available; Chat First Reply: 4 minutes; All Times Shown In: GMT
E-mail
E-mail Address: [email protected]; E-mail Reply: 8 hours
Phone
Phone Number: +44 20 8879 0238; Phone Waiting Time: 2 minutes
Verifiable RTP. Independent audits. Zero wiggle room.

Take It Up A Level

It clears up the worry that a bad answer is the end of the road for your money.

What Should I Include?
Start with the support team and describe what went wrong, including dates, amounts and any references. Give them the full picture rather than a quick summary, and keep every message you send.
Before And After The Number
Ask for a complaint reference number and note the name of the person replying. A written answer follows, and that reference is what keeps your case moving.
Still Unhappy After A Reply
Come back once the first reply has been issued if you disagree with it. A senior handler reviews the file, and you get a final written response before outside steps apply.
Inside First, Outside Later
Razed Casino hands the file to the UK Gambling Commission once internal steps are finished and you remain dissatisfied. Keep your reference handy, because the regulator needs the paper trail you built.
Fast Honest Replies

Answers You Get Straight Away

Clears the worry that a quick question means a long wait or a runaround

trustCan I ask for help in a language other than English?+
Ask in English, German, Finnish or Norwegian and a native speaker replies. Every one of those four is covered round the clock, and times stay the same whichever you pick. British players simply get English by default.
trustWhat if I cannot remember which e-mail I signed up with?+
Give your full name, date of birth, and the e-mail address on the account, and you are matched in seconds without a password. Razed Casino never asks you to share the password. Ever. Passwords stay with you, even during a verification check.
trustWhere do I go if the answer I get is not good enough?+
Take the matter to [email protected] after the first reply and set out what was missed. Where the outcome still falls short, escalate to the UK Gambling Commission as the licensing regulator. Keep the reference numbers from both exchanges.
trustWhat if I want to see who licenses this casino?+
Razed Casino Ltd holds UK Gambling Commission licence 91060-8394-R-814043, granted to the Birmingham operator on Victoria Road. That number sits on every statement and receipt. Quote it if you check the register or raise a formal complaint.
trustWhen do I hear back about my data request?+
Send requests for a copy or for deletion to [email protected] and expect a reply inside eight hours. Copies normally arrive within a month of the request being logged. Deletion follows once any open balance and licensing archive duties are settled.
trustCan I shut my account down and come back later?+
Write to [email protected] to close your account, or start a live chat if you want it done in minutes. Any remaining balance is paid to your chosen payment method first. Closure is permanent, though you stay welcome to open a fresh account later.

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